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Current Outages

The online map shows outages on our system as reported by customers and by our own systems. Outages automatically populate to the map but are not removed until restoration has been confirmed and cleared by the dispatch center. Therefore, there can be a delay in real-time updates on the outage map.

To report an outage please call us or use the form below.

In Anchorage 907-762-7888
Outside Anchorage 800-478-7494
Danger tree hotline 907-762-7227

View Current Outage Map >

Report an Outage

Please enter the service address associated with the account to help us identify the location of the outage.

* Required information

Service Address

Click 'Submit' to search and continue entering your outage information

Outage Preparation Tips

Are you prepared for a power outage? Here are some tips for your safety and comfort. Select a category to view tips to help you before, during, and after a power outage.

Outage Preparation

  • Flashlights (head-lamps and battery-powered lanterns allow for hands-free operation)
  • Candles (enclosed in glass mantle for safety)
  • Battery powered and/or hand-crank radio (NOAA weather station capable is best)
  • Extra batteries (for flashlights, radio, essential electronics)
  • Important family and emergency contact information (written down on paper, in case cell phones/electronic contact list is unavailable)
  • Stock ready-to-eat, non-perishable, no-cook foods
  • Stock emergency water supplies (one gallon, per person, per day) in case local well or city water systems are unavailable)
  • Stock wood for wood-stove/fireplace
  • Keep cell phones charged
  • Be familiar with location and operation of your indoor breaker panel (complete with labels) to reset circuit breakers if necessary
  • Know how to manually open your garage door
  • Have a family safety plan, including how/where to evacuate if necessary and where to meet
  • Purchase ice - to surround food with in the cooler or refrigerator or freezer
  • Keep a digital thermometer handy to quickly ensure food is cold enough to eat safely (less than 40 degrees Fahrenheit)

Electric Safety

  • Turn off and unplug all unnecessary electrical equipment including sensitive electronics so they will not be damaged if there are power surges
  • Leave one light on so you will know when the power comes back on
  • Only use a portable generator if you are familiar with its operation and IF connected to your home it MUST have a transfer switch installed by qualified personnel, as required by Chugach Electric Service Requirements to ensure safety of linemen and equipment protection

Home Safety

  • Use candles and fireplaces carefully;keep candles on fireproof surfaced and avoid open fireplace flames or burning inappropriate materials
  • Children should not handle candles, only flashlights or light sticks
  • Do not use a generator, grill, camp stove or other gasoline, propane, natural gas or charcoal burning device inside your home, garage or other enclosed space
  • If a carbon monoxide or smoke detector alarms, move to a fresh air location, preferably outside
  • Call for emergency help from the fresh air location
  • Avoid unnecessary travel by car as traffic and street lights will likely be out
  • If someone is dependent on electricity for health reasons, they should be relocated to a hotel or medical facility with uninterrupted or back-up electric service

Food Safety

  • Minimize opening refrigerator, freezer and coolers to maintain cold food temperatures
  • Use perishable foods from the refrigerator first
  • Next use perishable foods from the freezer
  • Next use non-perishable items
  • Be aware of locations where ice, such as dry ice, can be obtained to pack into a cooler or your refrigerator to preserve food during an extended outage
  • More information can be found at the U.S. Food & Drug Administration

After Outage

  • Throw out any food that has been exposed to temperatures of 40 degrees Fahrenheit or greater for two hours or more or has an unusual odor, color or texture (when in doubt, throw it out)
  • Plug in electronics and other disconnected items and reset electronic clocks
  • Do not touch any wires or other electrical facilities you find outside
  • Walk through your home to make sure all mechanical systems, water systems, furnace, and appliances are operating normally.