Power Outage Information


Report a power outage


Current Status

Click here for outage map

The online map shows customer-reported outages, but not necessarily all of the hundreds of customers left without power when a significant disruption trips a substation breaker, de-energizing a primary feeder. Outages automatically populate to the map as customers report them, but aren't removed until a person confirms restoration has occurred and clears them. Consequently, there can be a delay in real-time status.

To report an outage call 762-7888 or use the online tool on this page. 


Are you prepared for a Power Outage?: Tips for Safety and Comfort


Before an Outage

Prepare the following:

    • Flashlights (head-lamps and battery-powered lanterns allow for hands-free operation)
    • Candles (enclosed in glass mantle for safety)
    • Battery powered and/or hand-crank radio (NOAA weather station capable is best)
    • Extra batteries (for flashlights, radio, essential electronics)
    • Important family and emergency contact information (written down on paper, in case cell phones/electronic contact list is unavailable)
    • Stock ready-to-eat, non-perishable, no-cook foods
    • Stock emergency water supplies (one gallon, per person, per day) in case local well or city water systems are unavailable)
    • Stock wood for wood-stove/fireplace

Things to do/know:

    • Keep cell phones charged
    • Be familiar with location and operation of your indoor breaker panel (complete with labels) to reset circuit breakers if necessary
    • Know how to manually open your garage door
    • Have a family safety plan, including how/where to evacuate if necessary and where to meet
    • Purchase ice - to surround food with in the cooler or refrigerator or freezer
    • Keep a digital thermometer handy to quickly ensure food is cold enough to eat safely (less than 40 degrees Fahrenheit)


During an Outage

Food Safety

    • Minimize opening refrigerator, freezer and coolers to maintain cold food temperatures
    • Use perishable foods from the refrigerator first
    • Next use perishable foods from the freezer
    • Next use non-perishable items
    • Be aware of locations where ice, such as dry ice, can be obtained to pack into a cooler or your refrigerator to preserve food during an extended outage

Home Safety

    • Use candles and fireplaces carefully; keep candles on fireproof surfaces and avoid open fireplace flames or burning inappropriate materials
    • Children should not handle candles, only flashlights or light sticks
    • Do not use a generator, grill, camp stove or other gasoline, propane, natural gas or charcoal burning device inside your home, garage or other enclosed space
    • If a carbon monoxide or smoke detector alarms, move to a fresh air location, preferably outside
    • Call for emergency help from the fresh air location
    • Avoid unnecessary travel by car as traffic and street lights will likely be out
    • If someone is dependent on electricity for health reasons, they should be relocated to a hotel or medical facility with uninterrupted or back-up electric service

Electrical Equipment

    • Turn off and unplug all unnecessary electrical equipment including sensitive electronics so they will not be damaged if there are power surges
    • Leave one light on so you will know when the power comes back on
    • Only use a portable generator if you are familiar with its operation and IF connected to your home it MUST have a transfer switch installed by qualified personnel, as required by Chugach Electric Service Requirements to ensure safety of linemen and equipment protection


After an Outage

Safety & Returning to Normal

    • Throw out any food that has been exposed to temperatures of 40 degrees Fahrenheit or greater for two hours or more or has an unusual odor, color or texture (when in doubt, throw it out)
    • Plug in electronics and other disconnected items and reset electronic clocks
    • Do not touch any wires or other electrical facilities you find outside
    • Walk through your home to make sure all mechanical systems, water systems, furnace, and appliances are operating normally. 


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